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PRIVACY POLICY

Last Updated: 28 August 2025​

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Olijvenkraal (Pty) Ltd (“Olijvenkraal”, “we”, “our”, “us”) operates a wine farm, boutique hotel, restaurant, and wedding venue in South Africa. We are committed to protecting your personal information and ensuring that your privacy is respected in compliance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

 

This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us through our website, bookings, services, and facilities.


INFORMATION WE COLLECT
We may collect the following categories of personal information:

  • Identity Information: name, surname, ID/passport number.

  • Contact Information: phone number, email address, postal/residential address.

  • Booking & Payment Information: credit/debit card details, billing address, reservation history, transaction details.

  • Guest & Event Information: dietary requirements, special requests, wedding/event details, accommodation preferences.

  • Online Information: IP address, browser type, device details, cookies, and website usage analytics.

  • Employment Applications: CVs, references, and related information if you apply for a position with us.

 

HOW WE COLLECT INFORMATION
We collect personal information in the following ways:

  • When you make a reservation, booking, or enquiry via our website, telephone, or in person.

  • When you sign up for newsletters, promotions, or loyalty programs.

  • Through third-party booking engines or travel partners.

  • When you attend an event, tour, or function at Olijvenkraal.

  • Automatically via our website through cookies and analytics tools.

 

PURPOSE OF PROCESSING
We process personal information only for lawful purposes, including:

  • To confirm and manage bookings, reservations, and payments.

  • To provide hospitality, event, and customer services.

  • To communicate with you about your bookings, enquiries, and special offers.

  • To comply with financial, tax, and legal obligations.

  • To improve our services, website, and customer experience.

  • For marketing and promotions (with your consent).

  • For security and fraud prevention.

 

SHARING OF INFORMATION
We do not sell or rent your personal information. We may share it with:

  • Service Providers: e.g., payment processors, booking platforms, IT support, or marketing service providers who assist us in operating our business.

  • Legal Authorities: when required by law, regulation, or court order.

  • Business Transfers: in the event of a merger, sale, or restructuring of Olijvenkraal.

 

All third parties are required to handle your information in compliance with POPIA and with appropriate safeguards.

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DATA STORAGE AND SECURITY
We take appropriate technical, administrative, and physical measures to protect personal information from loss, theft, misuse, or unauthorised access.

  • Electronic data is stored securely on password-protected systems.

  • Physical documents are kept in secure facilities.

  • Access to personal information is restricted to authorised staff only.

 

INTERNATIONAL TRANSFERS
If we transfer your personal information outside South Africa (for example, through global booking platforms), we will ensure that adequate data protection safeguards are in place as required by POPIA.

 

YOUR RIGHTS
Under POPIA, you have the right to:

  • Access the personal information we hold about you.

  • Request correction of inaccurate, outdated, or incomplete information.

  • Request deletion of personal information no longer required.

  • Object to processing for direct marketing purposes.

  • Withdraw consent at any time (where processing is based on consent).

 

Requests can be sent to our Information Officer (details below).

 

COOKIES & WEBSITE TRACKING
Our website uses cookies and similar technologies to enhance your browsing experience and collect analytics data. You may disable cookies in your browser settings, but some features of our website may not function properly.


RETENTION OF INFORMATION
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law (e.g., financial records).


CONTACT INFORMATION
For any privacy-related queries or to exercise your POPIA rights, please contact:
Information Officer
Olijvenkraal (Pty) Ltd

E: management@olijvenkraal.co.za

T: +27 21 770 0088

Address: 1 – 12 Contractorpad, Simondium, Paarl, 7670, Western Cape, South Africa

 

CHANGES TO THIS PRIVACY POLICY
Olijvenkraal may update this Privacy Policy from time to time. Any updates will be posted on our website with the revised “Last Updated” date.

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